Case studies · AI triage agent

An AI agent took over a £37.5k-a-year role for about £30 a month

Incoming requests used to be read, sorted and routed by a full-time member of staff. An AI triage agent now does that work.

AI agentTriageAutomation build
£37.5k
A year’s salary for the role the agent took over
£30
What the agent costs to run each month

01 · Before

How the work was done

Every request was read and routed by hand. It was a full-time job, and the work stopped whenever that person was away.

Before

  1. Request arrives
  2. A person reads it
  3. They decide where it goes
  4. They pass it on

02 · What we built

In plain English

  1. An AI agent that reads each request as it arrives.

  2. It works out what the request is about and how urgent it is.

  3. It routes the request to the right place, with a short summary attached.

03 · After

How the work runs now

The triage work now runs on its own, all day, for about £30 a month.

After

  1. Request arrives
  2. The agent reads and sorts it
  3. It routes it, with a summary
  4. The team picks it up

The marked steps are the ones we automated.

04 · Could this work for you?

Most businesses have a workflow like this

This project was an automation build. Tell us about yours and we'll tell you honestly whether it's a fit.

Discuss a similar projectAbout the automation build

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